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Support Options


Support Categories

Message Board Current info, failures, malfunctions …
Program help Program help …
Documentation Manuals, documents, flyers …
Handouts Handouts
Presentations Presentations …
Xplains Animated help …
Videos Video channels …
Publications Publications …
Online Support Online support …
Events Beginner couses, training, tradeshows …
Troubleshooting Driver updates, Virus scanners, …
Running OnyxHelp Launching Online Support
License Request License Request
Events, Courses Events, Courses …


Support Level

Level 0 support (provision of updates and upgrades) is offered exclusively online by Image Instruments. A standard annual fee is charged to all licensees. If the software was purchased through a software distribution partner, the annual fee will be charged by the partner under the terms of its support agreement.
Level 1 to Level 3 support is optionally provided or arranged by the software distribution partner through whom the software was purchased. The extent to and the conditions under which it is provided are governed by the terms and conditions of the respective software distribution partner.

Support Contacts

Getting Started

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en/support.txt · Last modified: 2022/07/22 10:09 by onyxadmin