Differences

This shows you the differences between two versions of the page.

--- en:supportlevel [2024/03/04 09:34] – [Support Categories] onyxadmin
+++ en:supportlevel [2024/04/25 07:37] (current) – [User support] onyxadmin
@@ Line 6: / Line 6: @@
 ^ Category            ^ Content                                                ^ Provided by  ^ Status         |
 | [[supportlevel#Software maintenance|Software maintenance]]   | Provision of updates and upgrades   | Image Instruments   | obligatory   |
-| [[supportlevel#Technical support|Technical support]]         | Provide technical support on designated topics  | Distributor    |  optional         |
+| [[supportlevel#Technical support|Technical support]]   | Provide technical support on designated topics  | Distributor    | optional   |
 | [[supportlevel#User support|User support]]    | Provision of user support   | Supportpartner   | optional    |
+\\
+=====User support=====
+<WRAP nicebox blue>Provided by support partners</WRAP>
+License packages do not include training or user support. The dedicated training in the use of the software which is required acc.to its indication for use and medical purpose as well as user support can be obtained from the designated [[support_providers|support partners]]. The costs charged for this are determined independently by the respective support provider.\\
 \\
 =====Software maintenance=====
-<WRAP nicebox blue>Provided by Image Instruments</WRAP>
+<WRAP nicebox red>Provided by Image Instruments</WRAP>
 Software maintenance includes the provision of
@@ Line 26: / Line 32: @@
 ===Level 0 Support===
-<WRAP nicebox red>Provided by distributor / reseller</WRAP>
+<WRAP nicebox orange>Provided by distributor / reseller</WRAP>
   * Server installation
@@ Line 35: / Line 41: @@
   * Software activation request
   * Software activation
-  * Renew/extent license
+  * Renew/extend license
   * Database backup
   * Software update
@@ Line 42: / Line 48: @@
 ===Level 1 Support===
-<WRAP nicebox blue>Provided by Image Instruments</WRAP>
+<WRAP nicebox red>Provided by Image Instruments</WRAP>
   * Installation of patches
@@ Line 54: / Line 60: @@
 \\
-=====User support=====
-<WRAP nicebox orange>Provided by support partners</WRAP>
-A license package does not include user support. Required user support can be optionally offered by the reseller or obtained from the designated [[:support_providers|support partners]]. The costs charged for this are determined independently by the respective support provider.\\
-\\