en:supportlevel
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en:supportlevel [2023/07/05 16:27] – onyxadmin | en:supportlevel [2024/04/25 07:37] (current) – [User support] onyxadmin | ||
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The following support categories are distinguished: | The following support categories are distinguished: | ||
|< 95% 24% 45% 20% 18% >| | |< 95% 24% 45% 20% 18% >| | ||
- | ^ Category | + | ^ Category |
- | | [[supportlevel# | + | | [[supportlevel# |
- | | [[supportlevel# | + | | [[supportlevel# |
- | | [[supportlevel# | + | | [[supportlevel# |
+ | \\ | ||
+ | |||
+ | =====User support===== | ||
+ | <WRAP nicebox blue> | ||
+ | |||
+ | License packages do not include training or user support. The dedicated training in the use of the software which is required acc.to its indication for use and medical purpose as well as user support can be obtained from the designated [[support_providers|support partners]]. The costs charged for this are determined independently by the respective support provider.\\ | ||
\\ | \\ | ||
=====Software maintenance===== | =====Software maintenance===== | ||
- | <WRAP nicebox | + | <WRAP nicebox |
Software maintenance includes the provision of | Software maintenance includes the provision of | ||
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===Level 0 Support=== | ===Level 0 Support=== | ||
- | <WRAP nicebox | + | <WRAP nicebox |
* Server installation | * Server installation | ||
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* Software activation request | * Software activation request | ||
* Software activation | * Software activation | ||
- | * Renew/extent | + | * Renew/extend |
* Database backup | * Database backup | ||
* Software update | * Software update | ||
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===Level 1 Support=== | ===Level 1 Support=== | ||
- | <WRAP nicebox | + | <WRAP nicebox |
* Installation of patches | * Installation of patches | ||
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\\ | \\ | ||
- | =====User support===== | ||
- | <WRAP nicebox orange> | ||
- | |||
- | A license package does not include user support. Required user support can be optionally offered by the reseller or obtained from the designated [[: | ||
- | \\ | ||
en/supportlevel.1688567272.txt.gz · Last modified: 2023/07/05 16:27 by onyxadmin