Differences

This shows you the differences between two versions of the page.

--- en:support [2023/02/16 22:11] – onyxadmin
+++ en:support [2023/09/01 07:26] (current) – [Support Materials] onyxadmin
@@ Line 3: / Line 3: @@
 ----
-=====Support Categories=====
+=====Support Materials=====
-| [[support_ocphelp|Program help]]         | Program help ...                |
+| [[support_manuals|Information  ]]        | Infos, Manuals, Documents    |
-| [[support_manuals|Information  ]]        | Manuals, documents, flyers ...  |
+| [[support_ocphelp|Program help]]         | Program help                 |
-| [[support_handouts|Handouts]]            | Handouts                        |
+| [[support_handouts|Handouts]]            | Handouts                     |
-| [[support_xplains|Xplains]]              | Animated help ...                  |
+| [[support_xplains|Xplains]]              | Animated help                |
-| [[support_movies|Videos]]                | Videos ...             |
+| [[support_movies|Videos]]                | Videos                       |
-| [[support_publications|Publications]]    | Publications ...                |
+| [[support_publications|Publications]]    | Publications                 |
-| [[training|Events]]                      | Beginner couses, training, tradeshows ... |
+| [[onyxhelp|Running OnyxHelp]]            | Launching Online Support     |
-| [[support_troubleshooting|Troubleshooting]] | Driver updates, Virus scanners, ...    |
+| [[howtoactivatelicense|License Request]] | License Request              |
-| [[onyxhelp|Running OnyxHelp]]            | Launching Online Support                     |
-| [[howtoactivatelicense|License Request]] | License Request                 |
 \\
 =====Events | Courses=====
-[[https://onyxceph.eu/veranstaltungen-2/ |Events, Courses]]
+[[https://onyxceph.eu/veranstaltungen-2/ |Course Calendar]]\\
 \\
-=====Support Level=====
+=====Support Categories=====
+[[supportlevel#Software maintenance|Software maintenance]]\\
-  * [[supportlevel#Level 0 Support: Maintenance|Level 0: Software Maintenance]]
+[[supportlevel#Technical support|Technical support]]\\
-  * [[supportlevel#Level 1 Support: Installation|Level 1: Installation]]
+[[supportlevel#User support|User support]]\\
-  * [[supportlevel#Level 2 Support: Technical Support|Level 2: Technical Support]]
-  * [[supportlevel#Level 3 Support: User Support|Level 3: User Support]]
-Level 0 support (provision of updates and upgrades) is offered exclusively online by Image Instruments. A standard annual fee is charged to all licensees. If the software was purchased through a software distribution partner, the annual fee will be charged by the partner under the terms of its support agreement.\\
-Level 1 to Level 3 support is optionally provided or arranged by the software distribution partner through whom the software was purchased. The extent to and the conditions under which it is provided are governed by the terms and conditions of the respective software distribution partner.\\
 \\
 =====Support Contacts=====
-{{:link.png|}} [[support_providers|Instructors / Consultants]] \\
+[[support_providers|Instructors / Consultants]] \\
 \\
 =====Getting Started=====
-{{:link.png|}} [[getting_started|Getting Started]]
+[[getting_started|Getting Started]]