Differences

This shows you the differences between two versions of the page.

--- en:program_onyxhelp [2020/09/17 09:42] – onyxadmin
+++ en:program_onyxhelp [2022/12/13 11:09] – [Links] onyxadmin
@@ Line 1: / Line 1: @@
-~~NOTOC~~
-===== OnyxHelp =====
+====== OnyxHelp ======
+{{:prog_onyxhelp.png?56 |}}
 ----
 By client application OnyxHelp , the user can establish a Teamviewer support connection by submitting the displayed support ID. \\
-OnyxHelp can either be launched directly from the program group OnyxCeph3, from the support flag of the main window [[info_menu|info menu]] top right or with help key [F1] in each module window. \\
+OnyxHelp can either be launched directly from the program group OnyxCeph3, from the support flag of the main window [[info_menu|info menu]] top right or with help key [F1] in each module window.\\
+**Note**: Online access to the user's IT infrastructure is only offered if the prerequisites required for compliance with legal data protection requirements can be fulfilled. \\
 ----
-==== Support-Window====
-{{:onyxhelp.png?direct|OnyxOnyxHelp}}\\
-\\
-==== Links ====
+===== Support-Window=====
+{{:onyxhelp_en.png?direct|OnyxOnyxHelp}}\\
+\\
+^ Important:                                                                                                                                                      ^
+| No other teamviewer instance should run at the same time. Unfortunately, teamviewer does not show and allow to close easily by the user other running instances.|
+| If another Teamviewer is running or available at the workstation and displays Your ID and Password, then the connection can alternatively be established with these login data.|
+===== Links =====
 |{{:wiki_32.png?20}}|[[onyxhelp|How to launch OnyxHelp]] |
-|{{:oc.png?20}}|[[http://www.onyxceph.com/index.php?option=com_content&view=article&id=90&Itemid=84&lang=en|Launching from website]] |
+|{{:oc.png?20}}|[[https://onyxceph.eu/en/remote-access/|Launching from website]] |